Privacy Policy

Zero Data Selling

We never sell, rent, or trade your phone number or personal info.

Mobile Carrier Protection

Text opt-in data is strictly protected and never shared.

SSL Encrypted

All forms and transactions use bank-grade security protocols.

Lunr Ink collects personal information to provide custom tattoo consultations, appointment scheduling, aftercare guidance, and studio updates. The types of information we collect include:

Information is gathered when you interact with our digital tools or studio services, including when you:

• Fill out a consultation or inquiry form on our website
• Book an appointment through our online calendar widgets
• Sign up for SMS text updates or deposit confirmations
• Communicate with Serena by phone, email, social media, or text message
• Interact with studio announcements, aftercare guides, or digital gift card tools

Collected information is utilized strictly to deliver high-ticket studio services and maintain client communication. We use your data to:

• Prepare custom tattoo designs, stencil layouts, and session time estimates
• Communicate regarding appointment requests, inquiries, and consultation notes
• Send appointment confirmations, calendar reminders, and studio arrival directions
• Deliver SMS text notifications (if explicitly opted in)
• Process booking deposits and issue transaction receipts
• Maintain high standards of studio safety and health compliance
• Improve website performance and user experience
• Comply with applicable legal and public health obligations

By submitting your mobile phone number through our website forms or booking widgets, you consent to receive service-related SMS communications from Lunr Ink. These messages may include:

• Appointment confirmations, calendar reminders, and rescheduling updates
• Studio arrival instructions, parking details, and session preparation guides
• Direct follow-up messages regarding custom design consultations or aftercare
• Exclusive flash drop alerts and studio announcements (only with explicit consent)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as strictly necessary for messaging aggregators and technical service providers to transmit text messages on our behalf.

• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
• Information sharing to essential subcontractors in support services (such as customer service software or SMS gateways) is strictly permitted for delivery purposes only.
• All other use case categories exclude text messaging originator opt-in data and consent; this information will never be shared with third parties.
• We do not sell or share customer opt-in data under any circumstances.

We share personal data only with trusted third-party service providers who directly assist in operating our business and hosting our client infrastructure, such as:

• Encrypted cloud hosting and website infrastructure providers
• CRM platforms and calendar scheduling tools
• PCI-compliant payment processors for gift card and deposit transactions
• Telecommunication and SMS text message delivery aggregators
• Website performance and security analytics services

Lunr Ink utilizes security cookies and performance measurement tools to support site navigation, remember booking preferences, and analyze anonymized site traffic. You can manage or disable cookies through your web browser settings. Disabling cookies may limit certain interactive features of our booking system.

We implement robust, industry-standard administrative, technical, and physical safeguards to safeguard personal information, including:

• SSL/TLS end-to-end encryption across all website pages and submission forms
• Secure cloud server infrastructure with restricted administrative access
• Encrypted database storage for client contact records and appointment notes
• Regular security updates and vulnerability monitoring

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, provide ongoing tattoo services, satisfy health record requirements, resolve disputes, and maintain tax/legal records. When data is no longer required, it is permanently deleted or anonymized.

Under Canadian privacy laws, you have rights regarding your personal information. You may:

• Request access to the personal data we hold about you
• Request corrections or updates to inaccurate contact details
• Request the deletion of your personal information (subject to legal or health record retention rules)
• Withdraw consent for SMS notifications or promotional communications at any time

Our services, website, and SMS communications are strictly intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from minors under the age of 18. If we become aware that a minor has submitted personal information, we will immediately delete such data.

Lunr Ink reserves the right to update or modify this Privacy Policy periodically to reflect changes in our studio practices, regulatory requirements, or mobile carrier standards. Any revisions will be published on this page with an updated revision date.

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled by Lunr Ink, please contact Serena directly: